Privacy Policy

Last updated: March 30, 2026

NeverMiss ("we," "us," or "our") operates the gonevermiss.com website and the NeverMiss missed-call texting service. This privacy policy explains what information we collect, how we use it, and your rights regarding that information.

What We Collect

When you sign up for or use NeverMiss, we may collect the following information:

• Your name and business name
• Your phone number and email address
• Your business type and service area
• Phone numbers of customers who call your NeverMiss number
• Names and addresses provided by customers during text conversations
• The content of text conversations between the NeverMiss system and your customers

How We Use Your Data

We use the information we collect to:

• Provide the NeverMiss service -- sending texts on your behalf when you miss a call
• Gather job details from your customers and deliver them to you
• Communicate with you about your account and service updates
• Improve the quality and reliability of our service

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information or your customers' information to third parties. Your data is used solely to provide and improve the NeverMiss service.

Data Sharing

We may share data with third-party service providers that help us operate the service (such as telephony and messaging platforms), but only to the extent necessary to deliver the service. These providers are bound by their own privacy obligations.

Data Retention

We retain your account information and conversation data for as long as your account is active. If you cancel your account, we will delete your data within 90 days of cancellation, unless we are required by law to retain it longer. You may request deletion of your data at any time by contacting us.

Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy from time to time. If we make significant changes, we will notify you by email or through the service.

Contact

If you have questions about this privacy policy or your data, contact us at [email protected].